Refund & Cancellation Policy
Last updated: 04/06/2026
This policy explains how cancellations and refunds work for services provided by Geekynd Pvt Ltd. It forms part of, and should be read together with, our Terms & Conditions.
1. Subscriptions and billing cycle
Services are provided on a recurring basis (monthly or as stated in your Order) and billed in advance. Each billing cycle covers the period stated in your Order.
2. Cancellation
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You may cancel by giving written notice to admin@geekynd.com at least 30 days before your next billing date.
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Cancellation takes effect at the end of the current paid billing cycle. Services and access continue until then.
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If you cancel after a renewal has been billed, the cancellation applies to the following cycle.
3. Refunds
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Fees for services already delivered and time already worked by assigned team members are non-refundable.
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One-time setup and onboarding fees are non-refundable once onboarding has begun.
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Where you have prepaid for a period that has not yet started and no work has been performed, we will refund the unused, unstarted portion at our discretion or as required by law.
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Refunds, where granted, are issued to the original payment method within 7–14 business days.
4. Pauses
If you have a billing concern, please contact us first at admin@geekynd.com so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of services.
5. Termination by Geekynd
If we terminate an engagement for reasons other than your breach, we will refund any prepaid fees for services not yet delivered. If we terminate due to your material breach or non-payment, fees already due remain payable and are non-refundable.
6. Disputes and chargebacks
Where available, you may request to pause an engagement instead of cancelling. Pause terms, duration, and any holding fee will be confirmed in writing.
7. Contact
For all cancellation or refund requests, email admin@geekynd.com with your account details and the reason for your request.