Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by Geekvnd Pvt Ltd ("Geekynd", "we", "us", or “our”). By accessing our website or engaging our services, you ("you", “Client”) agree to these Terms. If you do not agree, please do not use our website or services.
Last updated: 03/06/2026
1. Services
Geekynd provides business operations and support services, which may include virtual assistants, customer support teams, executive assistants, virtual receptionists, backend operations, sales and lead generation, marketing teams, technical teams, and AI systems and automation. The specific services, scope, deliverables, and capacity for each engagement are set out in a proposal, statement of work, or order form (each, an “Order”) agreed between the parties. Where an order conflicts with these Terms, the order controls for that engagement.
2. Engagement and scope
Services begin after an order is accepted and any applicable onboarding is completed. Changes to scope, capacity, or deliverables must be agreed in writing and may affect fees and timelines. Estimates of timing or outcomes are made in good faith but are not guarantees of specific results.
3. Fees, billing, and payment
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Fees are set out in your order and are typically billed on a recurring monthly or retainer basis, in advance, in USD unless otherwise stated.
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Invoices are due within 7 days of the invoice date unless stated otherwise.
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A one-time setup or onboarding fee may apply and is non-refundable once onboarding has begun.
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Late or failed payments may result in suspension of services after notice. We may charge interest or late fees on overdue amounts where permitted by law.
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All fees are exclusive of applicable taxes (including GST or sales tax), which are your responsibility unless stated otherwise.
4. Term, renewal, and suspension
Engagements continue for the term stated in the Order and, unless cancelled in accordance with Section 5 of the Refund & Cancellation Policy, renew automatically for successive periods. We may suspend services for non-payment, suspected misuse, or legal reasons, with notice where practicable.
5. Client responsibilities
To enable us to deliver services, you agree to:
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Provide timely access to the systems, tools, accounts, and information our team reasonably needs
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Designate a point of contact and respond to reasonable requests
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Ensure you have the right to grant us access to any third-party accounts or data
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Use the services lawfully and not for any prohibited or fraudulent purpose
6. Confidentiality
Each party may receive confidential information from the other. Both parties agree to keep such information confidential, use it only to perform under the engagement, and protect it with reasonable care. This obligation survives termination. It does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.
7. Data protection
Where we process personal data on your behalf, we act as your processor and will process it only on your documented instructions, maintain appropriate security, and assist you with your data-protection obligations as required by applicable law. The parties will enter into a Data Processing Agreement where required. You are responsible for ensuring you have a lawful basis to share any personal data with us.
8. Intellectual property
Each party retains ownership of its pre-existing intellectual property. Subject to full payment, work products we create specifically for you under an order (such as SOPs, documents, and deliverables) belong to you upon payment. We retain ownership of our methodologies, templates, tools, and general know-how, including improvements developed during the engagement, and may use anonymised aggregated learnings to improve our services.
9. Third-party tools
Our services may rely on third-party platforms and software. Your use of those tools is subject to the third party's own terms, and we are not responsible for their availability, performance, or changes. Any third-party fees are your responsibility unless included in your Order.
10. Warranties and disclaimers
We will perform services with reasonable skill and care. Except as expressly stated, the website and services are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the services is limited to the fees paid by you to Geekvnd in the 15 days immediately preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
12. Indemnification
You agree to indemnify and hold Geekynd harmless from claims, damages, and reasonable costs arising from your breach of these Terms, your misuse of the services, or your failure to have the rights necessary to grant us access to your data or third-party accounts.
13. Termination
Either party may terminate an engagement as set out in the Refund & Cancellation Policy or for material breach that remains uncured after written notice. On termination, you will pay for services performed up to the effective date, and each party will return or delete the other's confidential information on request, subject to legal retention requirements.
14. Independent contractor; non-solicitation
Geekynd is an independent contractor; nothing in these Terms creates an employment, partnership, or agency relationship between the parties or with our personnel. During the engagement and for 12 months afterwards, you agree not to directly solicit or hire any Geekvnd personnel assigned to you except through Geekynd or to pay an agreed conversion fee.
15. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, outages, strikes, acts of government, or internet or utility failures.
16. Governing law and disputes
These terms are governed by the laws of Delhi, India / the State of Wyoming, USA, without regard to conflict-of-law rules. The parties will first attempt to resolve disputes in good faith. Unresolved disputes will be subject to the exclusive jurisdiction of the courts of Delhi, India / the State of Wyoming, USA, or to arbitration as agreed in the order.
17. Changes to these Terms
We may update these Terms from time to time. The current version is posted on our website with the "last updated” date. Continued use of the website or services after changes take effect constitutes acceptance.
18. General
These Terms, together with any Order and referenced policies, form the entire agreement between the parties. If any provision is held unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer. Notices should be sent to admin@geekynd.com.